CUSTOMER SERVICE REPRESENTATIVE
Join our team at Mendoza Transportation LLC as a Customer Service Representative and be the friendly face of our company in Idaho, Washington, and Utah. Your exceptional communication skills and customer-oriented mindset will be crucial in delivering top-notch service in a fast-paced environment. Engage with our clients, address their inquiries, and ensure their satisfaction. If you're ready to make a positive impact on our customers' experience, we welcome you to be a part of our team.
LOCATION
Idaho, Washington, Utah
EMPLOYMENT TYPE
Contractor
Qualifications
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Strong communication skills, both verbal and written.
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Customer-centric approach with a genuine desire to assist and resolve inquiries.
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Adaptability and the ability to thrive in a fast-paced, dynamic environment.
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Excellent problem-solving skills to address customer concerns effectively.
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Ability to work well both independently and collaboratively within a team.
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Basic computer skills for data entry and utilizing customer service tools.
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Previous experience in customer service or a related field is a plus but not mandatory.
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High school diploma or equivalent preferred.
Responsabilities
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Provide exceptional customer service by promptly responding to inquiries and resolving customer concerns.
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Handle a variety of customer interactions via phone, email, or chat, maintaining a friendly and professional demeanor.
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Accurately document and manage customer interactions and feedback.
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Collaborate with other team members to ensure efficient and effective problem resolution.
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Stay informed about company products, services, and policies to provide accurate information to customers.
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Assist in maintaining customer records and databases.
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Identify and report recurring customer issues to improve overall service quality.
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Follow established procedures and guidelines while continuously seeking opportunities for improvement.
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Contribute to a positive and supportive team environment focused on achieving customer satisfaction and business success.
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Flexibility to adapt to changing customer needs and industry trends.
Benefits
- Competitive compensation package.
- Flexible work schedules.
- Opportunities for career growth and advancement.
- Supportive and diverse work environment.
- Diverse team members.